Know what changed. Know what to do next.
CadenceIQ surfaces meaningful departures from each customer's normal rhythm—then gives your team the context to respond before that change becomes churn.
Tuesday, 8:42 AM
Today's Customer Actions
Prioritized for follow-up
Sorted by attention neededOlivia M.
High risk3 visits / week · 42% below her usual cadence
Value at risk
$1,240
Personal check-in + class invite
Elena R.
Medium riskBooks every 12 weeks · 18 days past her expected visit
Value at risk
$860
Reach out with a rebooking link
James T.
Watch2 visits / week · First missed week in 4 months
Value at risk
$610
Mention his usual Tuesday class
An intelligence layer, not another system to run.
Your system of record
Scheduling, billing, and customer activity stay where they are.
CadenceIQ
Interprets changes in customer behavior across that activity.
Your team
Receives a focused list of people and next moves.
The CadenceIQ approach
A clearer path from behavior to action.
Retention work should start with a signal your team can trust—not a black-box score or a generic list of inactive customers.
Personal cadence
Every customer has a normal.
An attendance pattern or booking rhythm becomes the reference point for recognizing when a customer starts to drift.
Look for the departure.
A meaningful signal starts with a customer’s own rhythm—not an arbitrary 30-day rule.
Make the reasoning visible.
Teams should understand what changed before deciding how to respond.
Turn insight into a next move.
Risk is more useful when it is paired with customer context and an appropriate action.
Built for a retention conversation
The right intervention is more human when it has context.
CadenceIQ is designed to make a customer's history legible: what their usual pattern looks like, what changed, the value involved, and a thoughtful way to follow up.
Olivia M.
Member since March 2024
What changed
Visits have fallen 42% below Olivia's normal weekly pattern.
Why it matters
Her annualized value is $1,240 and this is her first sustained decline.
Suggested intervention
Send a personal note and invite her back to her usual Tuesday class.
Early design partners
Help define the signals your team should never miss.
We're collaborating with a small group of operators to validate the data, workflows, and retention actions that deserve a place in the first release.
For boutique fitness and aesthetics teams.
Common questions
Built to earn operational trust.
Is CadenceIQ another scheduling or CRM platform?+
No. CadenceIQ is being built as an intelligence layer that works alongside the systems operators already use.
Who is it being built for first?+
We are starting with boutique fitness studios and aesthetics practices—businesses where customer rhythm directly affects retention.
What makes an alert meaningful?+
The goal is to surface a departure from an individual’s baseline, show the context behind it, and make the next action clear.